What is my withdrawal period?
If the product does not suit you, you have 14 days from receipt of your order to return your item to us.
How do I make a return/exchange?
1. Make your return or exchange request on https://shop.monacoworldexpo.com/en/contact-us using your order number, your email address and your telephone number.
2. Send us back your article by post or the carrier of your choice.
3. As soon as we receive the article, we will proceed to the refund.
How much is the return shipping cost?
The return costs are free of charge in case of breakdown, breakage or non-conformity of the product received within 14 days. A prepaid shipping label will be provided on your https://shop.monacoworldexpo.com space.
You are responsible for the return costs in the event of a request for a refund or exchange.
What are the refund conditions?
In order for a product return to be valid, the following conditions must be met:
- return in the original packaging of all the elements of the product(s) (accessories, instructions, etc.).
- product(s) must be clean, unworn and undamaged (excluding fittings).
- original invoice and product return form(s) enclosed with the package
They must be returned within 14 days of receipt and be accompanied by their return slip (downloadable from https://shop.monacoworldexpo.com).
How long does it take to get my money back?
Your refund will be made automatically after receipt and verification of your package, within a maximum of 14 working days. The amount will be equivalent to the price of the item(s) returned, excluding shipping costs.
I have received a faulty product, what should I do?
Log on to your space https://shop.monacoworldexpo.com to explain your situation and immediately receive a solution adapted to your needs.
I did not receive the right item, what should I do?
Log on to your https://shop.monacoworldexpo.com space to explain your situation and immediately receive a solution adapted to your needs.
If you have any other questions, please contact us: firstname.lastname@example.org.